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Formats
PDF files work well for finished or baselined documents, ones that nobody should ever edit again, as the free PDF reader is readily available for most platforms.
MS-Word is one possible format for formatted documents that are still going to be edited. Actually, it's more a set of formats, as each version of Word has made the structure richer and more complex. Word 6 format is a particularly popular version for file distribution, as it's both rich in features, and fairly well supported both by later versions of Word and also by other word-processing programs. A free reader is available, and should be included in any archive that uses any Word format, but your customer may still lack a platform on which to run the reader.
RTF is another option, but is not as widely used as Word 6 format, for some good reasons I won't go into here. But it is human-readable and has its advantages and supporters.
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